Domestic & International Shipping
At Mocsicka, we are committed to delivering your orders as quickly and efficiently as possible. Here’s everything you need to know about our shipping process:
Order Processing & Shipping Times
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Standard Processing Time: Most orders are processed and shipped within 4 business days if all items are in stock. In many cases, orders are shipped even sooner!
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Out-of-Stock Items: If an item is temporarily out of stock, processing may take up to 7 additional business days. We will notify you via email if there are any delays.
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Peak Seasons: During busy periods such as holidays, new product launches, or special promotions, processing times may be slightly longer. We appreciate your patience and understanding during these times.
Worldwide Shipping
We proudly ship to most countries worldwide! However, please note that certain products may be subject to shipping restrictions based on your location. If you have any questions about shipping to your country, feel free to contact us at cs@mocsicka.com.
Warehouses & Delivery Estimates
To ensure faster delivery, we ship from multiple warehouses:
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Los Angeles Warehouse: Serving customers in the Americas and Asia-Pacific regions.
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Atlanta Warehouse: Serving customers in North America and Europe.
Estimated Delivery Times:
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Domestic (USA): 3–7 business days.
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International: 7–15 business days, depending on the destination and shipping method selected.
Mocsicka Backdrop Delivery Information
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Processing Time: Orders are processed Monday through Saturday. Orders placed on Sunday will be processed the following Monday.
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Seamless Backdrops: Please note that seamless backdrops are shipped folded to ensure safe delivery.
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Order Updates: If there are any issues with your order, we will notify you promptly via email. You can also track your order using the tracking number provided.
Shipping Options & Costs
We offer flexible shipping options to meet your needs:
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Economic Express
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Cost: $8.
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Delivery Time: 10–15 business days.
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Best For: Budget-conscious customers who don’t mind waiting a little longer.
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Expedited Express
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Cost: $24.
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Delivery Time: 4–6 business days.
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Best For: Customers who need their orders delivered quickly.
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Please Note:
- Business days refer to Monday through Friday, excluding weekends and public holidays.
- The day you place your order is not included as a business day. For example, an order placed on a Friday will be shipped the following Monday.
- Unexpected delays, such as weather or carrier issues, may affect delivery times.
Important Notes
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Delivery Timeframe: Please note that delivery times include both production (2-3) and shipping time.
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Tracking Your Order: Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
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Customs & Duties: For international orders, customers are responsible for any customs fees or import duties. These charges are not included in the shipping cost and will vary by country.
How to Contact Us
If you have any questions about your order or need assistance with shipping, our customer support team is here to help!
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Email: cs@mocsicka.com
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Live Chat: Available on our website during business hours.
Tips for a Smooth Shipping Experience
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Double-Check Your Address: Ensure your shipping address is accurate to avoid delays.
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Track Your Order: Use the tracking number provided to stay updated on your package’s status.
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Plan Ahead: During peak seasons, consider placing your order early to account for potential delays.
Our Commitment to You
At Mocsicka, we strive to provide a seamless shopping experience from start to finish. If you encounter any issues with your order, please don’t hesitate to reach out. We’re here to make things right!
